We prefer to think of these as making sure that you know what you can expect from us and what we need from you.
Booking and payment procedures:
Online booking & payments
When you have decided to book one of our tours you will be directed to our secure booking site where you may choose to pay via Credit Card (Stripe) no payment details will reside on our site and the transaction is fully encripted.
Your booking will be made immediately in our system and should be approved/confirmed within 72 hours. Until you receive a confirmation from us your booking is not confirmed, this is due to the unlikely necessity that there may be weather restrictions or other conditions which may prevent the tour from proceeding. If the tour is not confirmed we will contact you to either offer an alternative tour or immediately issue a refund via the payment process you used.
All booking changes, alternations and cancellations must be made in writing or by email (related to the booking). All rates are quoted in Norwegian Kroner (NOK) per person and include taxes and VAT at current rates, these may be adjusted in line with official changes.
Changes/alterations of the existing itinerary
Minor changes of the booking may be possible upon request. Where this involves an upgrade/downgrade of tour we will make the necessary changes where possible. Where major changes are required please notify us as far in advance as possible to enable us to try to assist you. Amendment fees may apply according to the requested changes. We reserve the right to adjust itineraries dependent on the conditions of the day, these will be clearly communicated to you and we will ensure that there is little impact to your plans.
The website will generate a confirmation of your booking. It is important that you ensure the following:
A. Be available at your starting point/hotel in Norway, if you are in doubt please check DEPARTURE LOCATIONS on our website and view the map for pickups in the city/town you are departing from.
B. Have photo identification that corresponds to your booking names, should you be required to present it.
All cancellations must be received in writing or by email to email@example.com, cancellation date is the date of the email.
1) Tours as described on our website, not including the Hurtigruten related tours:
General cancellation charges:
- 40 – 11 days before the tour : 25% refund,
- less than 10 days prior to the tour : no refund.
2) Tours including cruises on the Hurtigruten ships
General cancellation charges (exclusive insurance premiums):
- More than 90 days prior to service start: 80% refund
- From 60-89 days prior to service start: 50% refund
- From 30-59 days prior to service start: 25% refund
- Less than 30 days prior to service start: no refunds
In case of force majeure, such as riots, floods, earthquakes, strikes etc. the contract ceases to be binding for both parties.
Travel & cancellation insurance
We strongly advise you to arrange for a travel & cancellation insurance in your home country before you travel to avoid problems beyond our control. If your tour involves any exceptional or sporting activity please ensure that your insurance provider is aware and will cover you for this activity as Wests Norway Guides shall not, under any circumstance, be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.
The agreement between West Norway Guides and the customer, and all related questions, hereunder any dispute concerning the general terms- and conditions listed here, shall be governed for all purposes by Norwegian Law, and possible disputes shall be settled by a Norwegian court.
In general West Norway Guides shall not be liable for any injury, damage, loss or accident of whatever nature on any person or goods (including financial loss and consequential damages) incurring during, after, in connection with or as a consequence of customer’s booking, travel or stay organized through West Norway Guides, unless such is caused by intent or gross negligence on the part of West Norway Guides.
The agreement between West Norway Guides and the customer is not a promise of transport according to the Norwegian act of 24 June 1994 nr. 39 (sjøloven), thus West Norway Guides is not to be regarded as “bortfrakter” according to the provisions in this act.
By making payment the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between West Norway Guides and the customer.